Returns & Exchanges
Due to the perishable nature of our products, Kayy's Kandie cannot accept returns on food items; however, we are committed to ensuring your satisfaction if your order arrives damaged or incorrect.
Inspect Your Package
Upon delivery, please immediately inspect your sweets for any signs of damage or discrepancies from your original order.
Contact Support
Email our customer service team within 48 hours of delivery with your order number and clear photos of the damaged goods or incorrect items.
Review Process
Our quality assurance team will review your claim within 3 business days to determine if a replacement or store credit is applicable.
Resolution Delivery
Once approved, we will ship out a fresh replacement at no extra cost to you or issue a full credit to your Kayy's Kandie account.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing