Frequently Asked Questions
Everything you need to know about our sweet treats.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days. Once your order is processed, you will receive a tracking number via email to monitor your candy's journey.
What is your return policy for food items?
Due to the perishable nature of our products, we cannot accept returns. However, if your order arrives damaged or incorrect, please contact us within 48 hours for a replacement or refund.
Are Kayy's Kandies suitable for people with allergies?
While we offer many varieties, our products are processed in a facility that also handles nuts, dairy, and gluten. Please check the specific ingredient list on each product page for detailed allergen information.
How should I store my candy to keep it fresh?
To maintain peak freshness, we recommend storing your treats in a cool, dry place away from direct sunlight. For chocolates, avoid high temperatures to prevent melting.
Do you offer international shipping?
Currently, Kayy's Kandie only ships within the United Kingdom and the United States to ensure our products arrive fresh and in optimal condition.
Can I customize a candy box for a special event?
Yes! We love being part of your celebrations. Please reach out through our contact form for bulk orders or custom gift box inquiries for weddings, birthdays, or corporate events.